Our Policy

Resolving Problems

We take our member complaints very seriously and are committed to making every effort to resolve your concern. We want to handle your complaint in the most efficient and professional manner possible.

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Market Code

Market Code is Important to Your Credit Union

Credit union Market Practices Code (Market Code) was the result of legislation that was written into The Credit Union Act, 1998 but not proclaimed. It identified a requirement for credit unions to adopt a Market Code and it defined “market practices” as any activity related to soliciting, promoting, advertising, marketing, selling, or distributing a credit union’s products and services, either directly or indirectly.

Saskatchewan credit unions and their employees have always committed to delivering a high quality of service to members and customers. The Market Code information that follows builds on this commitment. This Market Code identifies the market practice standards and how the credit union subscribes to those standards. It speaks to the way credit unions and their employees conduct themselves and how they treat their existing and potential members and customers to maintain their trust, while living out their co‑operative values.

Download the Credit Union Market Code here.



City Hall, 222 3rd Avenue North
Saskatoon, SK
S7K 0J5

Tel: 306-975-3280
Fax: 306-975-7806